Reviews

"Staff is friendly, has good atmosphere and clean facilities."

"Excellent and friendly staff "

"Great place and friendly staff."

"Nearly 3 yrs, I stored my belongings at this storage facility, it's clean, bright, with very helpful and friendly staff."

"I was pleasantly surprised at the prices. I was expecting a lot more money due. The manager was incredibly generous and answered all my questions. Also the main one helping me that day was a woman named Ja’el. She took so much time for me. She answered all my questions as well. She took me to 3different units so I could visualize how to store the things I need to bring in. She was patient with me and even helped me lock my units. I highly recommend this location or even the company to anyone. They actually seem to care about people not just the money. That was a godsend with my situation. They both did a lot for me and I’m so grateful and thankful."

"Great customer service. Easy to set up an account"

"Outstanding customer service and the facility is awesome."

"I recently had to move some belongings into a storage unit and Bonnie was extremely helpful and knowledgeable throughout the process! I highly recommend this facility!"

"I have been a customer for over 4years and the service is always spectacular! I just added a larger space to my existing account and they made the process extremely easy and fast. I will continue to sing praises to everyone that I know and always recommend this facility."

"Kimberly is amazing. She walked me to the unit and went over absolutely everything about the property and rules. As someone who’s moves ALOT she provided my best experience yet!"

"This MyStorage location off Nansemond Parkway near I-664 is in a great location, and the service I received was excellent. It is not climate-controlled, but if you don't need that the units are clean, the roll-up doors are new, the grounds are immaculate, and the location is gated and camera protected. The people who work there are friendly and helpful. You can tell is it run by people who care about doing things the right way. Highly recommended. The day I rented here, I had already looked at another one off Airline that was poorly maintained, dirty, and cost more too. Go here instead - you won't be disappointed."

"If I could give this place 10 stars I would, customer service is amazing and friendly especially miss Kimberly she’s helped me both times I rented from this company, I definitely recommend for people to come rent from this facility"

"The best storage area! The office staff has always been the very best and extremely accommodating! I have used this storage area twice for 2 different moves and I am always exceptionally pleased!"

"Great Owner very clean. 24 hour a secure access."

"Kerri was very professional and kind. The process went very smooth and quick. I would recommend everyone to use them."

"The employees here are always more than accommodating to me."

"Excellent costumer service, clean units and easy access."

"Stored my jetski there for almost a year and was still in good shape got it being outside, everything was still intact"

"The front desk ladies greeted me as soon as I came in. Allowed me to go view the unit before purchasing and were already starting on the process while I road back there. They explained everything such as bills and when maintenance comes. I highly recommend!!"

"Very courteous and professional staff that assisted us in obtaining the space we needed in a timely manner. We didn't have to wait long in the process and everything was explained clearly and concisely."

"Kelly and Chianne were wonderful. They help me with my account and are a pleasant to work with. I would recommend this location and service anytime"

"Kimberly and Chianne were so very accommodating and friendly and super supportive.. I recommend this facility to anyone.."

"This storage company is great and easy to use. Shannon is Super sweet and very professional and she knows everyone personally. Great place!"

"I’ve been doing business with this location on Warwick BLVD in Newport News for about 7 years. The office personnel are always polite, professional and courteous."

"Excellent service, awesome prices and super clean!"

"Jessica and Lori are both very knowledgeable, and efficient. Take care of all my storage needs."

"Jessica was awesome. She was very knowledgeable and friendly "

"Professional and prompt service...very clean storage facilities...EXTREMELY high quality customer service!"

"I just signed up for a unit on 6/20/2023. Jessica was extremely nice and provided answers to every question i had. The facility is very close to my house. The convenience of including required insurance premium with the monthly rental payment cannot be understated! I look forward to being a customer for the foreseeable future!!"

"Awesome customer service"

"Both ladies were amazing and the office and storage units smell amazing!"

"Free water, Great Customer service, and great conversations!! Recommend Kimberly a lot!! BY THE WAY, The gum is great "

"Great customer service!!! I will definately recommend to others."

"Jennifer Is awesome thanks for all the help"

"Excellent communication, friendly staff, clean facility. Very easy!"

"Great communication!"

"Very nice facility. Kerry was very nice and helpful thru our time there.!"

"No hassle storage. I rented a storage unit two years while working overseas. It was an affordable hassle free option to store everything I needed. We laid down a blue tarp to keep out moisture and sealed everything we could in vacuum storage bags. I was amazed that not one thing had mild or mildew on it after two years. The staff was friendly and professional. Great service."

"Very pleased with the staff and facility!!"

"Great customer service"

"Spoke with Jennifer she is hands down unbelievable Excellent customer service this young lady needs a raise!"

"Great "

"The manager was very professional and super helpful. Unfortunately when I first inquired about storage for my trailer no spots were available. But they contacted me immediately when the spot became available. Fare pricing and facility was looking good in the process of being overhauled. Would highly recommend!"

"Very good "

"Quick & relatively easy sign-up"

"Great customer service and very professional and thorough Rental experience"

"Kerry at My Storage is the best! She provides great customer service and help me enjoy keeping my boat at this facility for over four years!"

"Kerry was so pleasant and sweet to work with when setting up my storage unit. She made the whole process simple and quick. She even offered to talk to my movers to explain how to pull their truck in. I’d go back just to visit with her "

"My storage rental went up $35/month!"

"Always had a great experience anytime! Process in and out super quick When relocating or just temporarily during spring cleaning or decluttering."

"Fantastic service! Very clean."

"Kerry at the Atlee location has been so wonderful!! She is always friendly and helpful with whatever we need! Absolutely love having our storage at this location!!!"

"I would like to thank Kimberly and Chianne for all of their hard work for helping get the storage unit I requested. Both were very consistent with their work and providing me with all the information I needed. I highly recommend this location for storage if needed. Thank you to this awesome staff as I have my items here until it's time for me to move in May 2023."

"EVERYTHING WAS EXCELLENT!"

"Experience was calm, Ms. Kimberly led me through with no hiccups or issues and got me in an out, would recommend"

"Staff especially Kimberly are great. Helps whenever I need it. Georgann Hills."

"Since the first day I got my storage unit I have been highly satisfied. Every time I come to visit my unit the halls are super clean and the staff is always polite, respectful, helpful, and friendly. Especially Chris Allard, who has been outstanding! Even the bathrooms are always clean. I definitely would not want my property stored anywhere else but here!"

"Easy process. Location Manager, Jessica, was more than helpful. She was friendly, knowledgeable, and saw that my process was without glitches. We are moving from Georgia, looking forward to doing business with you."

"My experience at the Kempsville location has been very pleasant. The staff is very helpful and professional. The facility is always clean and very well maintained."

"Great service. Explained each detail very well!! Would highly recommend."

"Chris and the staff here are absolutely amazing! The customer service is great and very friendly. I’ve never had a storage unit before, but this staff made the process so easy. The call I received after my inquiry was very warm and inviting, which is what made me come in. I HIGHLY recommend this location!!"

"Used this storage while waiting to move into my new place. Absolutely loved it and the staff where all amazing."

"Great place to store. Nice staff"

"My friend's car, which I purchased, had been stored there for 6 years. Inoperable, with deflated tires and having never personally inspected, Bonnie..."

"Great deals ! "

"So glad I found this place! The staff was very helpful and friendly over the phone , I went in and Shannon was an encyclopedia of knowledge "

"Alex was very friendly super helpful. First time ever having to rent a unit. Awesome experience."

"My father has a storage unit here and we love going here the staff Ms. Shannon and Ms. Bonnie they are sooooooooooo respectful, well mannered, kind , friendly, helpful and funny. It is a clean establishment I can tell they take pride in where they work and that's not all that common any more! I will never use another storage facility. "

"Very nice place to store your storage. Easy access, 24 hour gate code. They also have a new set of units going up , climate controlled boat and rv area. Great prices. Very polite and caring staff."

"Great service. Very pleasant experience and good prices. I would rent again"

"Awesome customer support. Lori and the manager are awesome"

"Emily was so wonderful! She was super polite, and very helpful. Great experience!"

"Jennifer was very polite a professional great customer service over here"

"Great units and the new management seems to be improving the business.. Jenn is super helpful whenever I need assistance"

"I spoke with Jennifer on the phone who was very polite and straight forward. I stated to her I had a bad experience with a prior company and she put all my worries at ease immediately. Nothing but the best service!"

"I spoke with Jennifer over the phone she answered all my questions I had . Very polite and excellent customer service"

"Staff is exceptionally helpful, facility is immaculate. Highly recommend!"

"As we all know. Moving can be very exhausting and overwhelming. I would just like to thank Tena and the other staff for making my experience outstanding!! I was greeted as soon as I walked through the door. Tena took her time in going over availability with me, sizes of units, etc. I appreciate the positive and exceptional service that was provided to me!"

"Kerry is AMAZING! Facility is run professionally for businesses and personal use! I highly recommend!!"

"Chianne is absolutely amazing! The staff is always friendly and inviting. The facility is clean."

"The Suffolk location has been such a pleasure to do business with. Everyone is super helpful and really go above and beyond to take care of their clients. I couldn’t have asked for a better customer service experience!"

"Stephanie is AMAZING!!! It had been a rough week for me, but Stephanie was so comforting! Reassuring!!! Kind!!! Compassionate!!! And even saved me money on my storage. The storage area is very clean, which again Stephanie maintains well, the units are fresh and clean. It’s comforting to know that there’s still some good and kind people out here. Thank you MyStorage and Stephanie you ROCK!!!"

"Stephanie was really helpful, helping me with options before I commit and answering all my questions. Thank you so much for your amazing customer service! Clean and organize place."

"Chianne & Kimberly were the best. Their customer service skills are excellent! I recommend MyStorage to the public."

"Ever since i’ve been here everyone has always been friendly and nice."

"Rented a unit last week. Stephanie gave outstanding customer service."

"Sarah was absolutely AWESOME!!! Answered all my questions and showed me the size difference with a 1st floor and 2nd floor unit. Could not have asked for anything better. Had several quotes from other places but the customer service could NOT be matched. Thank you again Sarah!!! You were great!!!"

"Jessica and Lori are absolutely amazing . In a time in need they were able to help us get a unit and everything figured out within 20 minutes. They are so sweet and I am so happy we chose this place !"

"I have been a customer of My Storage, Warwick Blvd, Newport News, VA for many years. I had two 10x10 storage units from September 2018 - March 2021. The price was affordable, the facility is well-maintained, clean, and taken care of by its community office personnel, and customer service is helpful, polite, professional, and outstanding. I needed to store some personal items as a result of a recent March 2023 move and decided to visit My Storage Centers, Newport News again. I was grateful to meet Alex who made me feel like a valued (former) customer and based on her knowledgeable interaction with me was the reason I decided to use the service again. Stephanie is also knowledgeable, and proficient in areas of customer service, and billing, and too very helpful. It makes me happy when I am treated well and valued as a customer. I have had several interactions with Stephanie and she is a terrific and business-savvy person. Thank you My Storage Centers, thank you."

"Great Service Very professional Great Family atmosphere.."

"Kerry and her staff do a fantastic job with Customer Service and Facility Maintenance!"

"Jessica and Lori provided excellent customer service on each occasion. I highly recommend their location!"

"Jessica and Lori are AWESOME. They have excellent customer service skills. I love them."

"Easy access, very reasonably priced. Kerry has been friendly and easy to work with!!"

"Great service!!"

"My move in process was seamless and the office team is amazing."

"The manager and staff are extremely helpful, this unit is IMPECCABLY ORGANIZED AND CLEAN . Safe is how I feel upon entering even after the office is closed."

"Easy to communicate, friendly staff"

"Kim was an Amazon person to deal with she gave me good customer service and I definitely recommend this location to any one !!!! The property was well kept up !!"

"I have enjoyed my stay at atlee storage - Kerry is awesome to work with - if I ever need storage again I will definitely go there & highly recommend if you need a storage unit to go there Margi"

"MyStorage is amazing! Chris is an awesome store manager because he truly cares for his customer base and is always trying to improve his property. You won’t be sorry working with Chris and MyStorage!"

"Lori and Jessica in the office are amazing. Ive had three units and a parking spot. I will not go anywhere else. Thank you for great service ladies!"

"Great service and staff....very clean and safe environment."

"I had a unit outside, no climate control unit, but it was still amazing! The carts to help move in are great and Chris Allard even went so far as to find me an allen wrench to take apart a piece of furniture that would not have otherwise fit. Great experience, would and have recommended to friends and family!"

"Jennifer is so helpful and always in a good mood….it’s a pleasure to see her every time I go to my storage unit….Arnell Pugh"

"I spoke with Jennifer over the phone very polite, patient and professional also very knowledgeable. I didn’t end up needing a unit (personal reasons) but I definitely recommend this place, great customer service."

"Quick and Easy the staff was very friendly and helpful. Would recommend to anyone In the area"

"Terry was absolutely a life saver with my move to the area. She made the move so smooth for me. Her customer service skills goes way above the normal customer service standards. If I should ever need to utilize a facility, this is where I would go."

"Clean. Office clerk is great. Was recommended & would definitely recommend."

"Jessica is great! She was quick to call us when a new parking space we wanted opened up."

"Kerry is simply the best with people and treats them like family!"

"I’ve had the pleasure of working with Kerry ( the manager) for many years at this location and she has just been absolutely amazing, helping me through many situations thoughtfully and carefully providing great service! You couldn’t ask for a better storage facility to be associated with."

"Atlee MyStorage is a professionally managed operation that offers friendly service, and a very secure facility to keep your belongings. The location is easy to access, safe and the whole 9. The manager at Atlee MyStorage, Kerry, is fantastic and will help you out with anything at anytime."

"The folks at this location are absolutely outstanding! We're always needing storage and parking. We work a lot with Kerry. She takes time to listen and goes out of her way to accommodate those last minute requests. As well, they keep a stocked fridge full of water that's always handy! #SecondToNone"

"Shannon along with the rest of the staff are always awesome to deal with thank you!"

"Emily was so helpful and courteous. She understood my needs and kept me informed of any changes that may support me. I would 100% recommend My Storage Centers to anyone."

"Very friendly staff"

"The manager was absolutely amazing! I would recommend this location to anyone."

"Bonnie gave excellent customer service. Would highly recommend . If your in the area and need storage Go see Bonnie !!"

"Kimberly & Chianne are so Awesome!! They're very helpful & always answer any questions that I have."

"A phenomenal option if you’re looking for a storage facility! The faculty’s professionalism and attention to our concerns helped up decide which size unit we need and why climate control would be beneficial. I know me and my fiancé are very happy with our decision to go with MyStorage and the office staff at London Bridge in particular makes us very glad that we went with this location. 10/10 if you’re looking for self storage!!"

"Shannon is a great representative for the company. She is very attentive and professional. We’ve rented several units at the London Bridge location and it’s been nothing but a good experience. Shannon goes above and beyond to make you feel like a valued customer. I’ve tried other places and nothing compares to the clean compound and smiling faces."

"London Bridge facility has the most amazing staff I have been a customer for several years would highly recommend ❤️❤️"

"Kimberly and Chianne are excellent"

"Love keeping my items here in storage wish I was able to access my things later sometimes.."

"Kimberly has Great customer service"

"I inquired about a storage unit and the response was quick. I stopped by after work to check the place out. The facility is very clean, well lit, and appears to be well taken care of. Jennifer showed me around and we started the rental process. Jennifer was wonderful to work with. I am looking forward to storing my belongings here, as I trust the will be safe and without fear of them being ruined by environmental conditions as if they were stored in a non-climate controlled environment."

"Everyone was so helpful from me picking out my unit and helping me with a truck to get my things to storage"

"OUTSTANDING customer service and great rates! I WILL ALWAYS choose them for ALL my storage needs. Would give 10 stars if I could!!!!!"

"Kimberly and Chianne are great and friendly people I have met and the facility is clean and temperature inside the storage are just right. They did an amazing job and having a storage with them was one of the best choices I made."

"Stephanie is very knowledgeable, professional and personable. Made me extremely comfortable and helped me make the best decision for my first storage experience. Thank you"

"I'd like to thank yall for 3 years of great service. I highly recommend this facility for your storage needs. They have always maintained a clean and safe facility. And Kimberly the manager goes above and beyond to take care of your needs."

"Clean. Office clerk is great. Was recommended & would definitely recommend."

"This is the best place on earth to storage your most valuable possessions. My ladies Chianne, and Kimberly have provided me with the best customer service ever. Thanks ladies!! Keep up the great job!! You rock!!"

"Jennifer is wonderful, polite and respectful, pleasant to do business with! Facility is very well maintained"

"I highly recommend My Storage on Lee Davis Road. From the moment I went into the office back in March of 2022 till current I have had the best experiences with the staff. Chris and Sirroya are just amazing and go above and beyond to give excellent customer service to each person who comes through the door. They are very professional and outgoing and have great personalities. More importantly they have complete knowledge of what size unit you would need for your personal belongings. Having multiple units here that says a lot in my opinion. The fact the ground are secure and always kept so clean is amazing."

"The ladies at My Storage were courteous, super knowledgeable, broke everything down to me in terms I could understand. I really appreciate the great customer service I received from Stephanie and Alex! Keep up the excellent customer service!"

"We have had nothing but positive experiences with Jennifer. She has been both helpful and patient. She is an awesome ambassador for your company!"

"This is an outstanding storage unit facility! I rented a climate controlled unit for quite a while. interior areas are kept clean a well as the outside areas. The staff is professional, kind, understanding and takes the time to listen to you.. I would recommend this storage facility anytime."

"Jennifer was extremely helpful and very professional. I could not have asked for a better experience. It was the first time I have rented a storage unit. Jennifer walked me through everything and made me feel comfortable from the moment I first called to walking in the door. Thank-you!"

"Outstanding staff met all of my expectations. Very clean facility. Would recommend to anyone!"

"Siroya was very professional. She greeted me when I walked in the door with a huge warm smile.The process for a new rental was easy and she gave me multiple options. After she walked me to my new unit and was very personable the entire time. Siroya is definitely someone I’d want on my team if I was self employed."

"Bonnie was so helpful and made getting the unit super easy."

"Excellent customer service!"

"I came to your facility in need of space for a move and I was greeted and helped by a very professional and knowledgeable Manager. She took care of my every need and made my day a lot better. I checked out the units and they were very clean and security was top notch to where I will not have to worry about theft. The units were very reasonable to my surprise, I'm very Happy I came here , Happy 2023 started off Great! Thank You!"

"Excellent service. I appreciate it greatly. Kim was very accommodating and interpersonal. Thank you"

"We chose an inside unit and it is so clean and nice, there are carts available for you to use to help transport your belongings. The staff is super friendly."

"Excellent customer service!"

"I received the most courteous customer service. They're very knowledgeable, attentive and willing to suggest options that will benefit your storage needs. The facility is well kept with very clean units and the space provided was the perfect fit (no pun intended) "

"Excellent customer service that is very personable making the partnership with my business a great fit."

"Ladies in the office are very nice and attentive; property is clean Maria and Jennifer do a great job!"

"Met Kim on a desperate day and one week later when reality kicked in, she was able to accommodate me. Great customer service. I look forward to working with her and the facility !"

"The people there were great."

"I don't think I have ever met nicer people! The staff is amazing. They listened to and met my needs. The facility is very clean and well maintained. I feel my belongings will be very safe here."

"I noticed that the place stays clean.There's no Riff Raff running in and out that i can see"

"The ladies up front are great! They are professional and work great together. My camper spot is paved and clean. Very secure."

"Great customer service. Property Manager, A., was helpful and patient. Thank you"

"I'm grateful "

"Clean, tidy, secure and well lit. Love it"

"Facility is clean, transparent pricing, and it’s in a convenient location. Jessica and Lori are both great and exemplary of service advocates!"

"Mr. Allard was super friendly and helpful. Very impressed with the facility."

"Beautiful storage units."

"Like it alot but feel nerves going alone. People are great with helping you."

"Lavonya gave the best customer service. The unit is tall and clean. The prices are great compared to other storage units with the same size in the area."

"Lavania should get a raise! Best customer service I've ever had!"

"Superb service. Chris was very friendly, kind, professional & extremely helpful. The lady that I spoke with on the phone was excellent and thorough as well."

"Friendly, competent staff. Unlike some others, no kiosk -- actual people to speak to. Excellent, personalized service throughout the signup process. Could not be more pleased."

"The most exceptional service I have ever received from a wonderful human being."

"when the imposter is sus "

"Shannon and Stephanie are great. Highly recommend this storage.⭐️⭐️⭐️⭐️⭐️"

"When I looked for a storage facility, the two most important issues for me were cleanliness and safety. MyStorage has met and exceeded my expectations! The office staff is so friendly. Jennifer greeted me with a smile and couldn’t have been more helpful or informative. She listened to my concerns and was able to find the perfect unit for me. I highly recommend this facility!"

"Staff was super friendly and helpful. They really should get raises!"

"Went to pay a bill."

"Kimberly was courteous, professional & knowledgeable on all questions. The facility was clean & welcoming. I have been very satisfied. Thank you."

"I would like to thank Kimberly at My Storage for all her hard work helping my mother with her unit. She was extremely helpful and went above and beyond. My mom was so frustrated everywhere else but Kimberly kept her calm and made her feel comfortable and made it so much easier for myom to rent. Thank you again Kimberly!!!"

"I had a really excellent experience with MyStorage. Lavonya was super helpful and went above and beyond. The facility was very new and clean. Also the price point for my 5x5 unit was the best that I'd seen. 10/10"

"The place is well maintained and very accessible from the highway. The young lady behind the counter was awesome. I had a boatload of questions and she answered each one without getting irritated. She was helpful and courteous and never lost her smile"

"Stephanie has great customer service skills. The units are very clean and spacious. Great location also."

"Very professional staff. The facility is very clean and secure"

"MyStowage Center on 711 ward rd. Chesapeake, VA is where to go if you need to stow your belongings. Kind, friendly staff is always willing to go head, shoulders and beyond to meet yours needs. The Center is clean and up kept on a daily basis and it shows. Keep up the outstanding customer service and cheers to Jessica and her staff!"

"Nice, new, clean, and well maintained storage facility with many options for your storage needs. Employees are all nice and easy to deal with, and very customer oriented."

"I rented another space at Grassfield and Jessica was super efficient. I was asked all the right questions and was told exactly what I needed to do. The signup documents were sent to me while we we still talking on the phone. The whole process was short, sweet, and complete. I rent a lot of storage around the country and none of them are ever close to being as knowledgeable and efficient. I appreciate that. Thanks."

"I just rented another storage unit after vacating a unit about 1 year or 2 ago and I have to say that Jennifer is a doll. She works to accommodate the customer and to make sure everything is acceptable. The process is streamlined and she is very thorough in explaining everything. This storage location is my go to for sure and I highly recommend it to everyone who is looking for a clean, safe environment and warm, welcoming staff, especially Jennifer to meet your storage needs. A great place!"

"Very clean, new facility. The parking is good and you can usually pull right up to the covered entrance. It's climate controlled and brightly lit and there are many carts to move your things in or out. The few times we came across the people who work there, they were very friendly and helpful. We rent a rather large space and yes it is expensive....just like everything else these days!"

"Jessica Grace (manager) was a great pleasure to work with. Prices for RV storage are half the price I was getting quotes on. It was a no brainer to choose mystorage. I can now breathe easy knowing my RV is in a clean & safe (secured) facility. Wishing you all a great experience also!"

"The lady that works there was very helpful and very nice"

"My experience with Kimberly was top notch from beginning to end. She was very responsive and knowledgeable and her customer service was a breath of fresh air. She helped to make our move,a lot less stressful. "

"THE BEST!! Customer service was 100%! The units are clean & accommodates my “stuff” Climate controlled & pest free!! I’m so glad I’m storing with My Storage"

"Chris Allard aka Richard thank you so much for all your help and recommendations, from the moment I walked in the door ...I thought I'd have to jump through hoops BUT NO you greeted me with a smile how may I help you and then explained every step to make sure I was understanding it all, then took me to the unit to make sure it was the size I needed. A big THANK YOU "

"Excellent customer service! Kimberly was knowledgeable and very efficient. The complex is newer and very clean."

"Kimberly is the best, although they didn't have units available, she worked so hard to help me find a storage and one at a good deal! Amazing, friendly, and helpful, thank you soooo much!"

"Super easy to reserve a unit, staff was fabulous, if I could give more than 5 stars I would."

"Lori was very helpful and professional and answered all of my questions"

"Kerri was an angel helping me get signed up. She was so helpful and made sure I was comfortable with the contract, facility, and showed me multiple routes to my unit. My only qualm is that setup has to be basically redone in the office if you sign up online, a little redundant but I assume that’s corporate and not location specific."

"We have a large unit in the conditioned space. 2nd floor but easy to get to. The app is very nice too."

"Great staff very friendly, helpful and knowledgeable. Storage units were clean and Well secured. Easily accessible to get to my unit, and they offered a free truck use for a day!!"

"Both the staff & the facility at the new My Storage in MECHANICSVILLE were fantastic! Chris was very helpful in acquiring my unit and Kerri answered all my questions with kindness. The facility is super clean and easy to navigate entrance and move-in. Highly recommend!"

"Brand new facility, very clean and eco friendly. Lights in stairwells turn on/off on their own. Elevators to get to upper level units are large enough for two carts. Secure gate to majority of property."

"Great people and great location!!! Facility is kept EXTREMELY clean. Truly climate controlled and dust-free. If your stuff is actually important to you --- THIS is the place to come. Ask for Jennifer!!!"

"Clean with friendly staff and competitive prices"

"Excellent storage facility, well taken care of. Easy access."

"I am impressed with the cleanliness of this facility, and the customer service is unmatched."

"Easy to work with and the storage units were spotless. We started with two and now have three. We're very happy with our choice of storage provider."

"Jennifer was very friendly and informative. Great self storage facility!"

"Maria was so helpful, friendly and kind. Thank you for all you help."

"The best around, 24 hour access and temp control is excellent along with the very nice staff and uts so clean."

"Kerry was very patient when it came to explaining everything about renting a storage unit, She was very pleasant and answered all of our questions, Walked us to our unit and again explaining the App to open the gate and sliding doors. Customer Service at it's Best. Thank you Kerry. Joe & Margie."

"New place, clean and bright. Staff is very friendly and helpful."

"Great customer service Kimberly is awesome gives you every detail on your unit and all she’s the best hands down!!!!!!!"

"The employees here were super nice! Already had which unit we were going to look at once on property. Feel very secure and safe!"

"Ashley, was amazing, she knows the ins and outs of her job she was very very helpful, she’s very patient and explained to me everything that was needed to know, I would highly recommend this business to anyone if ever needed, thanks Ashley!!!"

"This storage facility is wonderful! I believe that my items will be very safe here, and the staff are wonderful!"

"London Bridge Storage is by far the best storage area in the business. Awesomeness is the best word I can think of to describe the staff at London Bridge. Particularly, Lori , who is phenomenal at what she does. Her service is always top shelf and takes “Attention to detail” to the next level. Thank you Lori, and again you are phenomenal. You put my mind at ease. Keep up the great work!"

"People very nice and helpful. Clean building great price for a storage unit especially in a climate control building. I highly recommend"

"Very friendly and professional staff. Units are clean and the facility is well maintained. Prices are a little high compared to other storage facilities but the customer service and security you receive definitely make up for it."

"Super friendly staff took excellent care of me and got me into the perfect storage room--super quick!"

"I had a beautiful experience yesterday 10/08/21 went to rent a storage and My storage didn't have any that I could use so Ms. Kimberly was very very helpful to me, polite kind nice and had great patience with me even though she didn't have a size I needed she took the time to help me step by step to find a storage unit somewhere else and we succeeded Thank You again Ms. Kimberly Thomas (multi-task) I really do appreciate you and your generous help, yesterday showed me there are still good people in this world Bless you Kimberly Thomas"

"If your moving from out of state to the Chesapeake Virginia area “My Storage” is the facility for you! I worked with Jessica, and her professionalism was a 10 out of 10. She’s gives fact not fiction. She’s follows up with emails and phone calls. My Storage has an electronic lease, this way you know that you have a storage for your belongings when you get into town, unlike the other 4 facilities I called “first come first serve doesn’t work for me. My Storage works, give them a call!!"

"I have a storage here good facility"

"Staff Was very friendly and helpful and accommodating our needs and a very short time. Access to the Facility is more than adequate and easy to get to."

"Beautiful. clean and well organized facility. The staff (Ashley and Lavoya) are amazing to work with. They took all the time needed to show different units, explained the ins and outs, and answered all of my many questions. I could not ask for a better experience."

"Brand spanking new, with so many types and sizes from which to choose. The employee that assisted me in sign up and orientation was wonderful. Location is fabulous as well as not being an eye sore for the community."

"Excellent customer service - thank you!"

"Lori the assistant manager was an amazing help with such short notice, I found a storage unit online and reserved it. Within a hour Lori had called me asking when to expect me. Upon arriving I was offered ice cold water and we got right into the process. Luckily for me the moving truck was available and way more affordable than any other option out there. Lori was polite, professional and courteous and made a very stressful last minute move everything into storage much smoother. Thank you for everything!"

"2nd time we used this facility . Quick and easy . The storage area is very clean. I would use them again if I ever have the need to again . I would also recommend them to other people as a clean and safe facility . Jenny was very helpful and efficient . Thanks Ms Jenny …………."

"Rental was easy and Ashley was friendly and helpful. The facility is very clean and in good condition."

"Kimberly provided great customer service. Thank you!"

"Great customer service, fast efficient, and detailed, customer service representative was helpful, polite, and courteous...."

"I’m very pleased with the service I received from Kimberly and Maria. I had reserved a unit online and when I got to the facility the unit was no longer available but Kimberly went above and beyond to find a unit for me while Maria got everything set up for my move in date and usage of the truck. The facility is in a great location and well kept. These ladies are amazing!!!"

"The lady in the office was very nice and I like the security and cleanses of the place"

"Both ladies working there were very professional and nice."

"Spotless clean and brand new heat/cool system. Good prices also."

"Quick and easy. Great service and a very nice facility!"

"I had a great experience signing up with MyStorage. Facilities were clean and service was excellent."

"The office staff at Cosner My storage is so pleasant and nice to work with. Went over everything with us. The company is blessed with people like that representing the company. Lavoya Payne and Ashley Adorno were the two we dealt with. Great experience with them.Dale Ballew/Alice Farmer"

"They were absolutely amazing! Especially Jess. She helped me with my big U-Haul and car towed behind it to find a place where I could park. Unload my things and get to my storage unit very easily. Amazing customer service. And great patients. Definitely store your things here. I live in Virginia Beach, but I prefer to store my things here with them. Especially because it was cheaper than the actual city of Virginia Beach."

"Great customer service, clean well maintained storage center."

"FRIENDLY STAFF!! I stored with them on and off and I am back storing again.."

"I went in to sign papers for my storage unit and the ladies they have working there were absolutely amazing!"

"The customer service was excellent. I was in need of a rental unit, she told me she would give me a definite answer the next day for sure by 9:30 and she did. Its so nice to see people stay true to their commitment especially when it was during a busy holiday weekend."

"Experience was very positive. I’m storing the contents of my home there until I get to my final destination. The gentleman in the office made sure my move in was successful. Appreciate his professionalism. The property is extremely clean and a great value. Thank you."

"This is my first time renting an indoor storage unit. I inquired about the indoor storage unit over the phone from out-of-state two months ago and got the contract. Yesterday, I finally met Jennifer in person who has been helping me with everything. She is everything that you would expect from the customer service professionals, courteous, trustworthy, responsive, and efficient. Thank you Jennifer for everything and I definitely recommend My storage company!"

"The manager is the nicest lady! Knowledgeable, helpful, friendly. I’m moving all my storage from another company to this location I was so impressed with the whole easy process."

"The process in renting a storage space went very well and without any issues. Lavonya was most helpful."

"Amazing and friendly staff. Very helpful and easy to relate to. Ashley was amazing, helpful, and answered all my questions. I will recommend to everyone I know. :) Thank you!"

"Awesome storage experience! The staff are very personable and willing to accommodate your needs. If I am ever back in the Chesapeake area, I will definitely store my belongings there!"

"Very pleasant Staff. I was in and out in no time. Very pleased with service and unit. Highly recommend"

"A real pleasure to walk in to a clean, well kept, reasonably priced, and well organized storage facility. The agent Kimberly was very kind, helpful and really was the deciding factor for us move to this location. We know we’ll be safe there."

"It doesn't get any better than this service. EVERYONE at this storage are "FANTASTIC ", and ever so helpful. Beautiful units at fair prices too. BEST place in Mechanicsville...Carol"

"Friendly staff, clean onvenient"

"Excellent place and customer service, very clean and maintained and best of aĺl good prices"

"Very clean well taken care of and Jennifer was great"

"Kimberly was excellent with helping us get our. We storage unit secured. She called and let me know the wait was over. Upon arrival she expedited the process smoothly and we were in and out within 35 minutes."

"Kimberly was amazing, very informative and friendly."

"Excellent customer service! I called a few months ahead of when I needed a certain size storage unit and they said they would call me when that size was getting low, and they did! They called me when they had 2 left and then again when they had one so I was able to get the size I needed! It's in the perfect location and the prices are reasonable. Highly recommend!"

"It has been a pleasure working with the employees at this location. They are committed to giving 5-star service - always kind, attentive and friendly! The units are immaculate(!) as it's a new location. Nice new gates that function flawlessly. Having on-site access to Uhaul vans is also a plus. My enthusiasm in my review is because the entire process was so easy and customer friendly. It was such a great experience working with this location! Stop in at Peking Restaurant for some good Chinese food when you're over there!"

"The staff is very friendly and the grounds are well maintained."

"Great customer service"

"Excellent customer service"

"Ez peasy"

"Kimberly Thomas gave the BEST customer service, she followed up when she said she would and went overboard to find a storage space. She followed parodical and got me a storage unit that same day. She is did an outstanding job getting paperwork done timely and I thank her for all of her help."

"Kimberly T. Great customer service knowledgeable with company products and policies painless move in and the free truck rental was a plus!"

"Personnel are exceptionally courteous and efficient,facility is immaculate"

"The service was top notch."

"Customer service is exceptional, the rates are very reasonable and the cleanliness is outstanding."

"The manager is very nice and helpful."

"Great customer service!"

"I would like to extend my sincere appreciation and gratitude to mystorage in CHESEPEAK to Tina she was very polite and helpful in show the unite. Good location very clean air conditioner. I will recommend to friends and family!!"

"Kimberly Thomas has really great customer service she took me on the little golf cart and help me find the best storage for my bussiness Thanks Kim I’m totally satisfied ♥️♥️"

"Great staff. Clean facility. Need a Dumpster like most storage places have."

"They made my experience simple fair and easy and they had very happy personalities from the workers and I really appreciate that Thank You!"

"This place was awesome!!! Always went out of the way to see if I needed anything when packing and unpacking!! Ladies in the front office were always happy and down to earth. Everything was clean and they even helped on my packing day delivering water!! Highly recommend this storage facility!! Also I finally made it!!!! Thank you."

"Very clean units and groups. Have flatbed carts available for use."

"Kimberly was the one I worked with from initial inquiry to the end. She was very helpful, thoughtful, personable, and was very willing to work with my somewhat unpredictable daily schedule. I’ve had nothing but great interactions and a very peaceful vibe from the facility itself. To Kimberly and the MyStorage staff, thank you very much! It’s been a pleasure doing business."

"Jennifer made the rental process seamless! She was extremely responsive, efficient, knowledgeable and customer orientated. I could not be happier with my experience at My Storage thanks to Jennifer. Five Gold Stars! In addition, the building is spotless and it smells really good in there. I know that may seem silly, but I have peace of mind that my belongings are safe and sound!"

"The associates at this location were exemplary. Very knowledgeable, helpful, and very friendly and courteous. I would recommend anyone to this location because of them alone."

"Nice people helped me rent a U-Haul van a few weeks back. Had an unexpected urgent need to move things out of our home. They were able to help me find availability."

"I can’t say enough about how awesome the girls are here, they are very helpful and polite when ever I would need help with something or have an issue. I would and do recommend them to who ever asks about storage needs. THANKS!!"

"The office people are always very friendly and helpful. The facility is very clean and well maintained."

"The ladies in the office are great"

"Great experience Kimberly and Marie was so amazing and very accommodating they are wonderful!"

"Kimberly was absolutely amazing!! I felt taken care of and like family! Under the circumstances of needing storage she was very helpful and guided me where I needed to be! Thank you so much!!"

"Kimberly is awesome!!! I’ve never rented a storage unit before & she walked me through to see what size I truly needed and explained everything down to the last detail for me. I hope you give her a nice raise for being proactive along with fantastic customer service!!!"

"I have been using My Storage Center on London Bridge Rd since 2014. Within that time I've have up to 3 units at one time. This is the CLEANEST self storage I have ever seen! The units and the grounds are kept up nicely and I see them constantly doing yard checks. The drive ways are nice and wide! I've seen some storage places that you can barely drive a pickup through, much less a big moving truck. But this location even has parking places but enough for a 50' winnebago or a truck and trailer. I truly doubt you can beat the price of the clean, spacious, storage units. And SHANNON IS AMAZING!!!! Shannon takes such good care of all her customers. She feels more like family! "

"Great customer service."

"I needed a storage facility to store some extra things that I have, and the office clerk was very helpful and courteous. I am very pleased with my experience."

"I have rented storage spaces as well as RV parking here, and every time it is a pleasant, easy experience. Very secure, very clean."

"Facility is clean and secure!"

"Excellent customer service!"

"Chanda was extremely helpful and friendly. It was a pleasure doing business with her."

"Kimberly was the best! She is very informative!"

"Very friendly and helpful staff, gave us an awesome “move in” deal, grounds and units are neat and clean."

"Erica was super friendly and very helpful!"

"Tena was exceptional! She was very friendly, helpful, and knowledgeable. I had never rented a storage with inside units. I’m glad I did. It felt secure, even when I came to the storage after dark. I would recommend to others."

"Kimberly was absolutely wonderful. Friendly, personable, knowledgeable, helpful and all with a sparkling personality. No wonder all your units are filled, with someone like her to work with, she just makes you want to have your precious stuff there, you feel it is in good hands of someone and a company who really cares."

"Great job so far"

"Great experience with Kim and Jessica."

"Erica the manager she’s great , caring and always ready to help you. She’s the Best."

"Super friendly staff, very helpful. Clean facility"

"The staff was very friendly and helpful."

"The area is clean and secure."

"Very easy great rates"

"Very very professional people and a great facility for storage. They are also very personable. Highly recommend them!"

"Very friendly and helpful staff. Very, very clean."

"MyStorage did not initially have the size unit I needed, but they were able to get me into 2 smaller units for a discounted price until one opened up for the size I needed. I had to wait less than a week for this and Jessica was extremely helpful in expediting everything and keeping in touch to let me know when things became available. She even looked up the truck specs for me when I asked about using their moving truck. Nice, large, well lit, clean facility. Other places I called did not have what I needed and did not even offer multiple smaller units. I’ve had a storage unit for 10 years now and would highly recommend this location."

"We inquired of the rental space sizes and was very pleased with the deal we received for renting two. The security is top notch. Also the 1st month is free! Period. Their truck was very nice and comfortable to drive and we paid per mile only. That's it. We highly recommend you check with them for any storage needs."

"We called on Thursday, to get some information, and Jennifer was patient and professional. She answered all our questions and offered some much appreciated suggestions. We went in on Friday to secure our storage space, and again, Jennifer was great. They allow new customers, with verified auto insurance, for the first 30 days of storage, to use their moving van (~10X14), and charge only for mileage! When we moved our things in on Saturday, Tena and Jennifer were both on duty, and were both great. I would give them 10 stars if I could!"

"Kimberly was very helpful. Her upbeat and happy personality during a stressful time made our experience that much better. Would highly recommend this storage facility."

"Kimberly Thomas was prompt and provided quick service"

"Jessica has gone above and beyond in helping me with my storage needs. Very knowledgable and willing to go iut of her way to help. Thank you"

"Kimberly's professionalism was impressive. Very informative and friendly. Pleased to be doing business with her!"

"Excellent Service,Professional Courtesy,Yet Friendly and Caring."

"I worked with Kimberly to obtain the perfect storage unit for all of my needs. She listened to what I was saying and stayed in touch with me until exactly what I needed became available. Kimberly was kind, personable, knowledgeable and very professional. Thank you Kimberly!"

"Kimberly was great to work with. She listened to my needs and helped me determine the right size unit for my needs. She stayed in touch with me and was very helpful in all aspects of my storage unit search!"

"Very friendly people. Great prices. Extremely clean location. Nothing to complain about at all."

"Tena is absolutely amazing! She takes the time to go over every detail. She is super friendly and very professional. The storage areas are very clean and secure. I love that they are so clean and climate and humidity controlled. You will be happy if you go to Mystorage, you will not be disappointed."

"Oh my goodness...this is the best place ever if you need to store your stuff. We moved from Florida to Virginia and are staying with family so we had to store our entire house. I called Erica about a month ago to get things worked out and she has been AMAZING from the hello. I cannot say enough about how professional and respected I felt from the getgo. Erica worked with me and then kept in touch until we got here. This is the best place ever. Customer service here is done right and they obviously love their job which make is so pleasant for their clients. Thank you."

"Kimberly at the front desk is the best person for this job. Were moving due to hardship with family and she made sure she did everything she could to help us out. If you ever want a storage unit I highly recommend you comming here. Their prices and service out beats anyone else in the area. On top of that the lend u their moving truck just as long as its available. Its a huge box truck the size of a uhaul. There units are excellent conditioned and they have security cameras everywhere which they watch in the front office. I must say I am truly happy I decided to go with this place vs the other storage units in the area. Thanks Jessica for your service!"

"I opened an account with them today. The manager was there and she was lovely. She explained everything clearly, and answered my questions and was very kind. The card I gave her was declined and she did not let me know in a rude manner. I was told everything id need to every know in simple almost bullet point form, no figuring out needed to be done on my end. Also really like how serious the facility is about cleanliness, and not even covid related, the cleanliness was for critter and rodent prevention. This storage is meant as an upgrade( previous storage not climate controlled) and it sure feels like an upgrade after the interaction. Would recommend."

"The lady was very knowledgeable and helpful let me know all the details. The unit is clean and secure. Glad we went with this company."

"Great experience Kimberly was very helpful and answered all of my questions. Will refer anyone to Grassfield Mystorage Great service. Thank you again!!!!!"