Great service!!

Kim was an Amazon person to deal with she gave me good customer service and I definitely recommend this location to any one !!!! The property was well kept up !!

The manager was absolutely amazing! I would recommend this location to anyone.

Kimberly & Chianne are so Awesome!! They're very helpful & always answer any questions that I have.

Kimberly and Chianne are excellent

Kimberly has Great customer service

Everyone was so helpful from me picking out my unit and helping me with a truck to get my things to storage

Kimberly and Chianne are great and friendly people I have met and the facility is clean and temperature inside the storage are just right. They did an amazing job and having a storage with them was one of the best choices I made.

I'd like to thank yall for 3 years of great service. I highly recommend this facility for your storage needs. They have always maintained a clean and safe facility. And Kimberly the manager goes above and beyond to take care of your needs.

This is the best place on earth to storage your most valuable possessions. My ladies Chianne, and Kimberly have provided me with the best customer service ever. Thanks ladies!! Keep up the great job!! You rock!!

Excellent service. I appreciate it greatly. Kim was very accommodating and interpersonal. Thank you

I received the most courteous customer service. They're very knowledgeable, attentive and willing to suggest options that will benefit your storage needs. The facility is well kept with very clean units and the space provided was the perfect fit (no pun intended)

Met Kim on a desperate day and one week later when reality kicked in, she was able to accommodate me. Great customer service. I look forward to working with her and the facility !

Kimberly was courteous, professional & knowledgeable on all questions. The facility was clean & welcoming. I have been very satisfied. Thank you.

I would like to thank Kimberly at My Storage for all her hard work helping my mother with her unit. She was extremely helpful and went above and beyond. My mom was so frustrated everywhere else but Kimberly kept her calm and made her feel comfortable and made it so much easier for myom to rent. Thank you again Kimberly!!!

My experience with Kimberly was top notch from beginning to end. She was very responsive and knowledgeable and her customer service was a breath of fresh air. She helped to make our move,a lot less stressful.

Excellent customer service! Kimberly was knowledgeable and very efficient. The complex is newer and very clean.

Kimberly is the best, although they didn't have units available, she worked so hard to help me find a storage and one at a good deal! Amazing, friendly, and helpful, thank you soooo much!

Maria was so helpful, friendly and kind. Thank you for all you help.

Great customer service Kimberly is awesome gives you every detail on your unit and all she’s the best hands down!!!!!!!

Very friendly and professional staff. Units are clean and the facility is well maintained. Prices are a little high compared to other storage facilities but the customer service and security you receive definitely make up for it.

I had a beautiful experience yesterday 10/08/21 went to rent a storage and My storage didn't have any that I could use so Ms. Kimberly was very very helpful to me, polite kind nice and had great patience with me even though she didn't have a size I needed she took the time to help me step by step to find a storage unit somewhere else and we succeeded Thank You again Ms. Kimberly Thomas (multi-task) I really do appreciate you and your generous help, yesterday showed me there are still good people in this world Bless you Kimberly Thomas

Kimberly provided great customer service. Thank you!

I’m very pleased with the service I received from Kimberly and Maria. I had reserved a unit online and when I got to the facility the unit was no longer available but Kimberly went above and beyond to find a unit for me while Maria got everything set up for my move in date and usage of the truck. The facility is in a great location and well kept. These ladies are amazing!!!

Very pleasant Staff. I was in and out in no time. Very pleased with service and unit. Highly recommend

A real pleasure to walk in to a clean, well kept, reasonably priced, and well organized storage facility. The agent Kimberly was very kind, helpful and really was the deciding factor for us move to this location. We know we’ll be safe there.

Kimberly was excellent with helping us get our. We storage unit secured. She called and let me know the wait was over. Upon arrival she expedited the process smoothly and we were in and out within 35 minutes.

Kimberly was amazing, very informative and friendly.

Kimberly Thomas gave the BEST customer service, she followed up when she said she would and went overboard to find a storage space. She followed parodical and got me a storage unit that same day. She is did an outstanding job getting paperwork done timely and I thank her for all of her help.

Kimberly T. Great customer service knowledgeable with company products and policies painless move in and the free truck rental was a plus!

Great customer service!

Kimberly Thomas has really great customer service she took me on the little golf cart and help me find the best storage for my bussiness Thanks Kim I’m totally satisfied ♥️♥️

Kimberly was the one I worked with from initial inquiry to the end. She was very helpful, thoughtful, personable, and was very willing to work with my somewhat unpredictable daily schedule. I’ve had nothing but great interactions and a very peaceful vibe from the facility itself. To Kimberly and the MyStorage staff, thank you very much! It’s been a pleasure doing business.

Great experience Kimberly and Marie was so amazing and very accommodating they are wonderful!

Kimberly was absolutely amazing!! I felt taken care of and like family! Under the circumstances of needing storage she was very helpful and guided me where I needed to be! Thank you so much!!

Kimberly is awesome!!! I’ve never rented a storage unit before & she walked me through to see what size I truly needed and explained everything down to the last detail for me. I hope you give her a nice raise for being proactive along with fantastic customer service!!!

I needed a storage facility to store some extra things that I have, and the office clerk was very helpful and courteous. I am very pleased with my experience.

Excellent customer service!

Erica was super friendly and very helpful!

Erica the manager she’s great , caring and always ready to help you. She’s the Best.

Very easy great rates

Excellent Service,Professional Courtesy,Yet Friendly and Caring.

Oh my goodness...this is the best place ever if you need to store your stuff. We moved from Florida to Virginia and are staying with family so we had to store our entire house. I called Erica about a month ago to get things worked out and she has been AMAZING from the hello. I cannot say enough about how professional and respected I felt from the getgo. Erica worked with me and then kept in touch until we got here. This is the best place ever. Customer service here is done right and they obviously love their job which make is so pleasant for their clients. Thank you.

Exemplary service

Nakita was extremely helpful and professional as well as Erica. It was an overall great experience. The facility is very secure and clean. I feel at ease knowing that my belongings are in a safe place

THE YOUNG LADY AT THE DESK WAS VERY FRIENDLY, AND EXPLAIN EVERYTHING TO ME ABOUT THE STORAGE. WHEN I SAW THE STORAGE AREA I WAS VERY PLEASED. IT WAS CLEAN AND INSECT FREE. AND CLOSE BY THE DOOR SO I COULD PUT MY STUFF AWAY QUICKLY. I HIGHLY RECOMMEND THIS STORAGE TO ALL MY FRIENDS.

Erica was exceptionally friendly and helpful. I would recommend this facility to everyone!

Better than Public Storage who charges waaaaay too much. The ladies at the front desk were super nice and extremely helpful! The prices are pretty decent, too!!!

This facility was extremely clean, easy to use and the manager that helped us was fantastic. The storage area was the nicest I have ever used. The elevator and 3 carts posted right at the building entrance made moving in a breeze! Thank you

Easy process, professional staff, and clean easy to access climate control space I rented. Cost was great for my budget. Thank you for the great experience.

Erica was quick in responding to my email inquiries, thorough, polite and informative at time of signing the contract. Thank you,

Nikia is wonderful she explained everything in detail. Very personable, and professional. Glad I made this choice.

I am a returning customer that really appreciates the help and concern of the entire staff of this great facility. Erica and Nakita were outstanding employees that made me fill like a family member. Both of these young ladies were very professional and knowledgeable on setting up storage units to their customers. I am happy to return to My Storage and I highly recommend them to everyone. Thank You!

Customer Service was excellent!!!

our young lady was so sweet and really tried to get everything right

The staff that runs this place is amazing the atmosphere is amazing.You can never go wrong with this place.EricaAnd Nikita is an Amazing th team The storage is got 2 amazing women working for them women like those 2 are hard to find.the customer service given I have not received in a very long time and the way those treat customers are what we need.. those 2should get a raise for their outstanding performance of true meaning of the word customer service.. great job ladies and thanks again for everything

Incredible! I moved my storsge to their facility because the prices were substantially lower. The staff was amazingmy friendly, knowledgeable, and accommodating. The facility is impeccably clean and the security is assuring.

Incredibly friendly and helpful manager!

The check in/sign on process was made very easy by a young lady named Nikita who was friendly and professional and very knowledgeable. The entire grounds are neat and orderly and the lighting inside and out is just fine.

I came to this storage unit and got a huge unit,the staff here are so amazing.they will work their magic to make sure they can assist you in any way they can...after 2 years I needed to get another storage unit.i had visited some other facilities but found they were extremely rude and didn't care at all.so I came back to mystorage.. Ericka the manager remembered me.that speaks volumes to me ..o was able to get another amazing unit once again..they have expanded so I was excited to know I was getting in the new units..they have made the perfect accomodations here.they added an elevator to help make your move so much easier..I highly recommend this center to anyone that needs to place their valuable items..you won't regret it..it's hard to come to a place and be treated so amazingly..this is where you will always want to do business.. definitely check them out..

Love this place! They are very friendly and will do whatever they can to help you out! Hands down best storage unit i’ve rented for sure.

I had a problem concerning being able to reach their office, and not only did the manager explain the situation but corporate also called me to find out the situation and explain and make sure I was once again satisfied. :) great place to store your belongings. Not to mention Erika and Nikita have both helped me many times. Thank you.

Decent rates. They do not prorate, so be mindful of your moving dates.

The staff and managers are extremely friendly and professional. I would recommend them hands down.

This is what customer service is supposed to be like! Erica, was Awesome!! She deserves a bonus or increase in salary⭐️⭐️⭐️⭐️⭐️ I mean her professionalism, kindness, and how she explains everything in detail is amazing! This is the best storage facility in Virginia hands down..... Thanks Erica for being so kind and making this a painless experience⭐️⭐️⭐️⭐️⭐️

Excellent service

Erica did a great job explaining the lease agreement and providing the information I needed. Very smooth process. Thanks Erica!!

The manager and staff here were extremely helpful and considerate! As a military member we travel quite a lot and depend on storage unit almost every where we relocate too. So we depend on safe and dependable storage unit to protect our valuables. By far one of the most respectable safe place to utilize with wonderful staff! Would definitely use this place again!

The staff at the Centerbrooke location was awesome. They were very polite and professional. A little disappointed in the availability for units but maybe the size I need will open up soon. Hurry with the expansion please. Also had trouble with the remote gate opening app. Another tenant says it often out of service.

Great service

Very easy setup of unit. Nice friendly staff.

Great staff!

Easy process and very friendly.

Clean and conveniently located. Friendly, helpful staff.

Why don't you offer auto-pay?

Everything from the initial office visit to using their truck was nothing short of awesome service. Nicely done!

This place is amazing! Jessica is the best person I have ever dealt with as far as customer service goes! She is kind, courteous and professional. I was so "wowed" when I spoke to her over the phone that I just had to write a review. Thank you, Jessica!

Well maintained storage units. Clean, Nice staff. Secured gate entrance. Climate controlled units available along with large contractors units. Reasonable prices. Had a unit here for over a year and no problems.

Great business. Great amenities. I will recommend to anybody.

Professional, clean units, reasonable rates, GREAT staff, and very accommodating. They even include a moving truck! Love these guys.

Great place to store your items. They are new, clean, secure and have friendly staff available to help you with all of your needs.

Great service!!

Kim was an Amazon person to deal with she gave me good customer service and I definitely recommend this location to any one !!!! The property was well kept up !!

The manager was absolutely amazing! I would recommend this location to anyone.

Kimberly & Chianne are so Awesome!! They're very helpful & always answer any questions that I have.

Kimberly and Chianne are excellent

Kimberly has Great customer service

Everyone was so helpful from me picking out my unit and helping me with a truck to get my things to storage

Kimberly and Chianne are great and friendly people I have met and the facility is clean and temperature inside the storage are just right. They did an amazing job and having a storage with them was one of the best choices I made.

I'd like to thank yall for 3 years of great service. I highly recommend this facility for your storage needs. They have always maintained a clean and safe facility. And Kimberly the manager goes above and beyond to take care of your needs.

This is the best place on earth to storage your most valuable possessions. My ladies Chianne, and Kimberly have provided me with the best customer service ever. Thanks ladies!! Keep up the great job!! You rock!!

Excellent service. I appreciate it greatly. Kim was very accommodating and interpersonal. Thank you

I received the most courteous customer service. They're very knowledgeable, attentive and willing to suggest options that will benefit your storage needs. The facility is well kept with very clean units and the space provided was the perfect fit (no pun intended)

Met Kim on a desperate day and one week later when reality kicked in, she was able to accommodate me. Great customer service. I look forward to working with her and the facility !

Kimberly was courteous, professional & knowledgeable on all questions. The facility was clean & welcoming. I have been very satisfied. Thank you.

I would like to thank Kimberly at My Storage for all her hard work helping my mother with her unit. She was extremely helpful and went above and beyond. My mom was so frustrated everywhere else but Kimberly kept her calm and made her feel comfortable and made it so much easier for myom to rent. Thank you again Kimberly!!!

My experience with Kimberly was top notch from beginning to end. She was very responsive and knowledgeable and her customer service was a breath of fresh air. She helped to make our move,a lot less stressful.

Excellent customer service! Kimberly was knowledgeable and very efficient. The complex is newer and very clean.

Kimberly is the best, although they didn't have units available, she worked so hard to help me find a storage and one at a good deal! Amazing, friendly, and helpful, thank you soooo much!

Maria was so helpful, friendly and kind. Thank you for all you help.

Great customer service Kimberly is awesome gives you every detail on your unit and all she’s the best hands down!!!!!!!

Very friendly and professional staff. Units are clean and the facility is well maintained. Prices are a little high compared to other storage facilities but the customer service and security you receive definitely make up for it.

I had a beautiful experience yesterday 10/08/21 went to rent a storage and My storage didn't have any that I could use so Ms. Kimberly was very very helpful to me, polite kind nice and had great patience with me even though she didn't have a size I needed she took the time to help me step by step to find a storage unit somewhere else and we succeeded Thank You again Ms. Kimberly Thomas (multi-task) I really do appreciate you and your generous help, yesterday showed me there are still good people in this world Bless you Kimberly Thomas

Kimberly provided great customer service. Thank you!

I’m very pleased with the service I received from Kimberly and Maria. I had reserved a unit online and when I got to the facility the unit was no longer available but Kimberly went above and beyond to find a unit for me while Maria got everything set up for my move in date and usage of the truck. The facility is in a great location and well kept. These ladies are amazing!!!

Very pleasant Staff. I was in and out in no time. Very pleased with service and unit. Highly recommend

A real pleasure to walk in to a clean, well kept, reasonably priced, and well organized storage facility. The agent Kimberly was very kind, helpful and really was the deciding factor for us move to this location. We know we’ll be safe there.

Kimberly was excellent with helping us get our. We storage unit secured. She called and let me know the wait was over. Upon arrival she expedited the process smoothly and we were in and out within 35 minutes.

Kimberly was amazing, very informative and friendly.

Kimberly Thomas gave the BEST customer service, she followed up when she said she would and went overboard to find a storage space. She followed parodical and got me a storage unit that same day. She is did an outstanding job getting paperwork done timely and I thank her for all of her help.

Kimberly T. Great customer service knowledgeable with company products and policies painless move in and the free truck rental was a plus!

Great customer service!

Kimberly Thomas has really great customer service she took me on the little golf cart and help me find the best storage for my bussiness Thanks Kim I’m totally satisfied ♥️♥️

Kimberly was the one I worked with from initial inquiry to the end. She was very helpful, thoughtful, personable, and was very willing to work with my somewhat unpredictable daily schedule. I’ve had nothing but great interactions and a very peaceful vibe from the facility itself. To Kimberly and the MyStorage staff, thank you very much! It’s been a pleasure doing business.

Great experience Kimberly and Marie was so amazing and very accommodating they are wonderful!

Kimberly was absolutely amazing!! I felt taken care of and like family! Under the circumstances of needing storage she was very helpful and guided me where I needed to be! Thank you so much!!

Kimberly is awesome!!! I’ve never rented a storage unit before & she walked me through to see what size I truly needed and explained everything down to the last detail for me. I hope you give her a nice raise for being proactive along with fantastic customer service!!!

I needed a storage facility to store some extra things that I have, and the office clerk was very helpful and courteous. I am very pleased with my experience.

Excellent customer service!

Erica was super friendly and very helpful!

Erica the manager she’s great , caring and always ready to help you. She’s the Best.

Very easy great rates

Excellent Service,Professional Courtesy,Yet Friendly and Caring.

Oh my goodness...this is the best place ever if you need to store your stuff. We moved from Florida to Virginia and are staying with family so we had to store our entire house. I called Erica about a month ago to get things worked out and she has been AMAZING from the hello. I cannot say enough about how professional and respected I felt from the getgo. Erica worked with me and then kept in touch until we got here. This is the best place ever. Customer service here is done right and they obviously love their job which make is so pleasant for their clients. Thank you.

Exemplary service

Nakita was extremely helpful and professional as well as Erica. It was an overall great experience. The facility is very secure and clean. I feel at ease knowing that my belongings are in a safe place

THE YOUNG LADY AT THE DESK WAS VERY FRIENDLY, AND EXPLAIN EVERYTHING TO ME ABOUT THE STORAGE. WHEN I SAW THE STORAGE AREA I WAS VERY PLEASED. IT WAS CLEAN AND INSECT FREE. AND CLOSE BY THE DOOR SO I COULD PUT MY STUFF AWAY QUICKLY. I HIGHLY RECOMMEND THIS STORAGE TO ALL MY FRIENDS.

Erica was exceptionally friendly and helpful. I would recommend this facility to everyone!

Better than Public Storage who charges waaaaay too much. The ladies at the front desk were super nice and extremely helpful! The prices are pretty decent, too!!!

This facility was extremely clean, easy to use and the manager that helped us was fantastic. The storage area was the nicest I have ever used. The elevator and 3 carts posted right at the building entrance made moving in a breeze! Thank you

Easy process, professional staff, and clean easy to access climate control space I rented. Cost was great for my budget. Thank you for the great experience.

Erica was quick in responding to my email inquiries, thorough, polite and informative at time of signing the contract. Thank you,

Nikia is wonderful she explained everything in detail. Very personable, and professional. Glad I made this choice.

I am a returning customer that really appreciates the help and concern of the entire staff of this great facility. Erica and Nakita were outstanding employees that made me fill like a family member. Both of these young ladies were very professional and knowledgeable on setting up storage units to their customers. I am happy to return to My Storage and I highly recommend them to everyone. Thank You!

Customer Service was excellent!!!

our young lady was so sweet and really tried to get everything right

The staff that runs this place is amazing the atmosphere is amazing.You can never go wrong with this place.EricaAnd Nikita is an Amazing th team The storage is got 2 amazing women working for them women like those 2 are hard to find.the customer service given I have not received in a very long time and the way those treat customers are what we need.. those 2should get a raise for their outstanding performance of true meaning of the word customer service.. great job ladies and thanks again for everything

Incredible! I moved my storsge to their facility because the prices were substantially lower. The staff was amazingmy friendly, knowledgeable, and accommodating. The facility is impeccably clean and the security is assuring.

Incredibly friendly and helpful manager!

The check in/sign on process was made very easy by a young lady named Nikita who was friendly and professional and very knowledgeable. The entire grounds are neat and orderly and the lighting inside and out is just fine.

I came to this storage unit and got a huge unit,the staff here are so amazing.they will work their magic to make sure they can assist you in any way they can...after 2 years I needed to get another storage unit.i had visited some other facilities but found they were extremely rude and didn't care at all.so I came back to mystorage.. Ericka the manager remembered me.that speaks volumes to me ..o was able to get another amazing unit once again..they have expanded so I was excited to know I was getting in the new units..they have made the perfect accomodations here.they added an elevator to help make your move so much easier..I highly recommend this center to anyone that needs to place their valuable items..you won't regret it..it's hard to come to a place and be treated so amazingly..this is where you will always want to do business.. definitely check them out..

Love this place! They are very friendly and will do whatever they can to help you out! Hands down best storage unit i’ve rented for sure.

I had a problem concerning being able to reach their office, and not only did the manager explain the situation but corporate also called me to find out the situation and explain and make sure I was once again satisfied. :) great place to store your belongings. Not to mention Erika and Nikita have both helped me many times. Thank you.

Decent rates. They do not prorate, so be mindful of your moving dates.

The staff and managers are extremely friendly and professional. I would recommend them hands down.

This is what customer service is supposed to be like! Erica, was Awesome!! She deserves a bonus or increase in salary⭐️⭐️⭐️⭐️⭐️ I mean her professionalism, kindness, and how she explains everything in detail is amazing! This is the best storage facility in Virginia hands down..... Thanks Erica for being so kind and making this a painless experience⭐️⭐️⭐️⭐️⭐️

Excellent service

Erica did a great job explaining the lease agreement and providing the information I needed. Very smooth process. Thanks Erica!!

The manager and staff here were extremely helpful and considerate! As a military member we travel quite a lot and depend on storage unit almost every where we relocate too. So we depend on safe and dependable storage unit to protect our valuables. By far one of the most respectable safe place to utilize with wonderful staff! Would definitely use this place again!

The staff at the Centerbrooke location was awesome. They were very polite and professional. A little disappointed in the availability for units but maybe the size I need will open up soon. Hurry with the expansion please. Also had trouble with the remote gate opening app. Another tenant says it often out of service.

Great service

Very easy setup of unit. Nice friendly staff.

Great staff!

Easy process and very friendly.

Clean and conveniently located. Friendly, helpful staff.

Why don't you offer auto-pay?

Everything from the initial office visit to using their truck was nothing short of awesome service. Nicely done!

This place is amazing! Jessica is the best person I have ever dealt with as far as customer service goes! She is kind, courteous and professional. I was so "wowed" when I spoke to her over the phone that I just had to write a review. Thank you, Jessica!

Well maintained storage units. Clean, Nice staff. Secured gate entrance. Climate controlled units available along with large contractors units. Reasonable prices. Had a unit here for over a year and no problems.

Great business. Great amenities. I will recommend to anybody.

Professional, clean units, reasonable rates, GREAT staff, and very accommodating. They even include a moving truck! Love these guys.

Great place to store your items. They are new, clean, secure and have friendly staff available to help you with all of your needs.